Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 1–5 business days, excluding weekends and public holidays. Processing time may vary depending on the product and fulfilment location.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
U.S.-Fulfilled Products
Selected products are fulfilled from within the United States. Available shipping options, charges and estimated delivery times are displayed at checkout.
Delivery estimates begin after the order has been processed and dispatched.
Malaysia-Fulfilled Products
Malaysia-fulfilled products are processed within approximately 1–5 business days.
For deliveries to the United States:
- Standard Tracked Shipping: $7 for eligible orders below $75.
- Free Standard Tracked Shipping: Available on eligible orders of $75 or more.
- Standard Delivery: Approximately 10–16 business days after dispatch.
- Express Tracked Shipping: $25.16.
- Express Delivery: Approximately 5–8 business days after dispatch.
Available shipping services and final charges are confirmed at checkout.
Orders With Products From Different Fulfilment Locations
Products in the same order may be fulfilled from different locations. As a result, your order may arrive in separate packages at different times, and you may receive more than one tracking number.
There is no additional charge simply because an order is divided into multiple shipments beyond the shipping charges shown and accepted at checkout.
Order Tracking
Tracking information will be provided when your order is dispatched. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active with the carrier.
Delivery Estimates
Delivery times are estimates and are not guaranteed. Customs processing, carrier delays, weather, public holidays and other circumstances outside our reasonable control may affect delivery times.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where such charges are not collected at checkout, they are generally the customer's responsibility.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error. Once an order has been dispatched, we may not be able to change its delivery address.
Lost, Delayed or Damaged Shipments
If your tracking information indicates an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us so we can review the issue and assist you with the appropriate next steps.
Contact Us
For shipping or tracking assistance, please contact:
Azara Store
Kemaman, Terengganu, Malaysia